If there are any problems with your order you will be contacted by one of our experienced online sales staff.
If your order an out of stock product it will be delivered as soon as it becomes available. If your order contains some product that is in stock and some product that is out of stock, the order will be delivered in 2 parts, but you will only be charged for one delivery.
You can change or cancel your order by calling 1 800 93 66 92 quoting your order number.
You can check the status of your order by e-mailing us at firstname.lastname@example.org or calling 1 800 930139, option (4).
Once your order has been placed it is transmitted electronically to our head office in the United Kingdom and despatched the same day (subject to availability). Orders received after 5pm GMT, will not be processed until the following morning. Orders placed at the weekend are typically processed on Monday morning.
Please click here to view our Terms and Conditions where our returns policy is explained.
Request a returns authorisation number
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